Unfortunately we can not refund items that have been handmade for you in your choice of tweeds, in particular if you have mis-measured or mis-judged your colour choice incorrectly as all items are bespoke to each client. However if you feel the item is faulty or damaged please write on the return form the reason why you are returning the item(s) as above. We do require the parcel to be sent by recorded delivery, as there is an electronic track & trace available. We do not provide free returns for unsuitable items.

Items that have been washed and become faulty after the purchase are not refundable.

Once we have received the parcel your return will be processed, and you should expect your refund within 28 working days. A confirmation e-mail will be sent once your return has been refunded. For the returned faulty items we will refund you the full cost including delivery charges, please send your postage receipt with item(s) back to us.

Retain the proof of posting until you receive a refund. If you have any further queries, please do not hesitate to contact us.

We do require the parcel to be sent by Recorded Delivery.
Remove all mention of track & trace.

Email: alison@shacklabank.f9.co.uk
Phone Number: +44 (0) 1539620134

Opening Hours:
Monday to Friday,
8.00am to 5:00pm,

Opening hours 9-5  Weekdays and Not Bank Holidays

Alison O’Neill
The Wool Shed
Shacklabank Farm
Firbank, Sedbergh
Cumbria LA10 5EL

Tel. 07776 510343

We will consider the overall condition of the product returned prior to making a refund.

Where applicable the original relevant product packaging should be presented as well as the item being in a re-saleable condition.

We regret that we are unable to accept returns for reasons unless defective in quality, description or performance.

Please be advised all refunds can take up to 4 weeks to process.